STUDIO POLICIES
General
What is Empower Lagree?
-Empower Lagree features a full-body workout completed on the Microformer. Our classes are designed to improve
strength, flexibility, and endurance. With a focus on endurance muscle fibers and your smaller stabilizing muscles,
this workout will target muscles that you didn’t know existed!
Who can do Lagree?
-Lagree is accessible to all fitness levels. All classes offer modifications and options you can take as you grow in your
practice. As with anything new, there will be an adjustment period, but our instructors are trained to work with your
ability level. We ask that you remain patient, stay focused and get ready to become addicted!
-If you suffer from chronic back pain, painful joints, or a severe medical condition, we recommend an initial private
lesson to assess your fitness level.
When can I sign up for a class?
-All classes are available to book online up to 14 days in advance. We recommend pre-registering to ensure you’ve
held your spot in your favorite class or time slot.
Are there different levels of classes?
-No, however the workout can be modified to benefit all levels of fitness.
Instructor Schedule Changes
-Instructors and classes are subject to change without notice. Please visit the Empower Lagree class schedule for
updates.
Grip Sock Policy
-Grip Socks are required at Empower Lagree and are available for purchase if you need them. For any questions, call,
dm us or visit the front desk.
How often should I come to class?
-We recommend 3 classes a week to see maximum benefit. We love seeing you but we also believe in rest and
recovery! Listen to your body!
Schedule
-While we will do our best to communicate changes to our schedule, please note that our schedule and trainers are
subject to change without notice. Please refer to our app or instagram for the most up to date content.
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First Time
Do I need to create an account?
-Yes! All clients must download the app and create an account in order to purchase class credits and register for class.To create an account, download the ‘empower lagree’ app from the App store or Google Play store. Create an
account and continue from there.
What should I bring to class?
-Wear comfortable clothes you can easily move in, much like you’d wear to the gym or a yoga class. For both safety
and sanitary reasons, we require that you wear grip socks in all classes.
-Please bring your water bottle and a small towel (optional). We have a filtering station you can use to refill your
bottles. Please leave any hand jewelry at home, as rings can damage the equipment.
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How early should I arrive for class?
-If it is your first time at Empower Lagree please arrive 10-15 minutes early. If you arrive too late for a safety
orientation, your class will be re-credited and you will kindly be asked to return another time.
-If you are an existing client, it is best to show up at least 5 minutes early so that you can get settled.
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Class Credits
How do I buy class credits?
-Class credits can be purchased on our iOS app, Google Play store or in the studio. All sales are final. All classes must
be prepaid. Classes are non-refundable or exchangeable.
Do you offer refunds on class credits?
-We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class
will be credited back to your account for later use. If you need to cancel less than 6 hours before the class start time,
you will lose the class credit.
Class credits are subject to an expiration date. Please fully review all dates before purchasing.
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Memberships
*all memberships are on a recurring subscription cycle.
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-You can book up to (1) one class a day on our Unlimited Membership! The Unlimited Membership auto-renews
every 30 days.
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Our Stronger Membership allows you to take 12 classes a cycle. If you do not show up to these classes, you will
lose your class credit.
WEEKLY MEMBERSHIP OPTIONS:
Both the unlimited and stronger weekly options require a minimum of 4 weeks as they are broken down to help with
the amount paid upfront. Please not these cannot be cancelled within the 4 week period.
Credit Rollover
-Stronger weekly packages roll over 3 classes for 3 weeks. Monthly packages have 3 allotted to roll over. If you do not
use all of your credits before you cancel- you will forfit the class as there is no way to add them to or keep them on
your account. Please be sure to book out al classes before your next renewal date if cancelling. If you remove yourself from the class after you cancel, the class cannot be put back on your account.
How do I purchase a membership?
-You can purchase a membership online or in studio.
How do I cancel my monthly membership?
-Simply reach out to us through email or DM and we can assist you. At this time there is not a cancel feature on the
app.
Late Arrival Policy
What is your late arrival policy?
-To ensure the safety of our clients, you need to arrive prior to class time if you are new to Empower Lagree, late
entry will not be permitted. Your class will be credited back to your account or we can rebook for you. We require
that all new clients receive a proper introduction to the instructor and Microformer, so we require you to arrive 15
minutes before class begins. Thank you in advance for understanding!
-We understand that life happens! In the case that you arrive late for class, your spot may be given to a walk-in client.
Walk-ins are able to claim spots one minute before class starts. To ensure we hold your spot, we recommend
notifying us via dm, text or phone if you are running late.
-If you wish to cancel a class, you must do so at least 6 hours in advance or your class credit will be forfeited. Please
review our cancellation and walk-in policy in the event you are unable to make your scheduled class.
Cancellation Policy
What is your cancellation policy?
-To avoid losing your credit, reserved classes can be canceled up to 6 hours prior to the start of the class. If canceled
with less than 6 hour notice, you will lose the credit from your package.
-We do not accept email cancellations. Please cancel your reservation through the app.
-The cancellation window for private and semi-private classes is 6 hours.
-If you have a late cancellation and wish to attend class on the same day, we recommend reviewing our same-day standby policy below.
What is the same-day standby policy?
-Got stuck in a meeting and lost your credit? Never fear, the standby policy is here!
-If you are unable to attend your class and have a late cancellation you may show up on standby for another class
during the same day and if a spot is available- it's yours!
-Please note, standby spots cannot be reserved in advance and we cannot guarantee that a spot will be available. Our
standby benefit is only available for reservations made directly through Empower Lagree. Registered guests and
walk-ins who purchase a reservation receive priority over guests attending on standby.
How do I cancel my class?
-If you need to cancel a reservation, log in to your account. Just as if you were to book a class, you would hit cancel on the same class. Please confirm you have canceled.
What if I cancel late or don’t show up to a free class?
-If you are coming in for a free class, please note that the cancellation policy still applies. If you do not show up for a
free class, you will forfeit the class.
Waitlist
What is the waitlist and how does it work?
-If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must
purchase a class or membership. If you do not get a spot in the class, the class credit will be returned to your account.
If a spot opens any time before the start of class, you will have the option to register. You will not be
automatically added to the class, you must add and confirm. Again, the waitlist is first come first serve.
-All classes have a 6-hour cancellation policy, so if you’re added to a class from the waitlist at any time after 6 hours
before the start of class, be aware that the 6-hour cancellation policy still applies. If you are added to the class and
don’t remove yourself in time, you will lose the class credit.
Studio Policies
What are the Studio Etiquette policies?
-The Studio Etiquette policies are in place to ensure that both you and your fellow guests have a premium experience.
We thank you in advance for respecting our studio guidelines.
*Don’t forget to say hi!
*Please check in at the front desk upon arrival.
*No one likes wet (or smelly) grip socks!
*Please remove your shoes at the entrance of the room.
*Just you and your micro!
*Please put all your belongings, save for your water bottle, in the lockers provided. Yes, that includes your jackets, car
keys, phones, and purses!
Thank you for helping keep our studios looking neat and tidy and ensuring a safe experience for our trainers to move
around.
-If you have to de-layer during class (when the shakes get spicy), please store your layers close to your micro or they
may be moved to the locker room. There should be no belongings in the surrounding areas of your microformer.
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Keep it grippy!
-Grip socks are mandatory for class, if you are not wearing them, our staff will request that you purchase a pair before class.
More shakes, less texts!
-Please ensure your phone is on silent during class. We encourage you to leave it in your locker. If you must use your
phone during class, we request that you exit the Microformer area to the locker room to do so to avoid disrupting
other guests. Save the selfies for before or after!
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What is your sales and refund policy?
-All sales of services are final. All services are non-refundable, transferrable, or exchangeable. All services must be
prepaid.
-Retail is final sale. Please be sure to confirm your size before putting on/ trying/ using or purchasing.
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What happens if I leave something behind?
-Empower Lagree is not responsible for any lost or stolen property. We advise you to leave valuables at home and use
the lockers on site. Any items left behind will be held in the lost and found for two weeks, at which point they will be
donated.
Are pets allowed in the studio?
-We love your furry friends! However, due to safety considerations and out of respect for the experience of other
guests, we cannot allow pets to accompany you during your class. If you have a service dog — please email
empowerlagree@gmail.com. We may ask if they are required because of a disability and what task they’ve been
trained to perform.
Is there a minimum age requirement to take class?
-All clients must be at least 15 years old.
Medical Inquiries
Can I take Lagree if I’m pregnant?
-Firstly, Congrats! If you were regularly taking Empower classes before you got pregnant, you can continue to take
class as long as you feel comfortable and have your doctor’s approval. Please discuss this class with your doctor
before taking class. If you are new to Empower Lagree, we do not advise you to try it for the first time when pregnant.
Doctors don’t recommend taking a new workout when pregnant, especially something as core-intensive as Lagree.
-Your physician should clear any post-pregnancy activity. Typically, doctors recommend waiting at least 8 weeks
from vaginal birth and 10-12 weeks from a c-section. Remember to be kind to your body and take your time getting
back into a workout routine.
Can I do Lagree for injury recovery?
-If you are recovering from knee, back, or shoulder surgery we would not advise taking class until your doctor clears
you to do so. When ready to return, a private session may be a good option to consider as it will be tailored to meet
your needs.